Frequently Asked Questions
We provide a variety of medical devices for hospitals, clinics, laboratories, and personal use, ranging from diagnostic tools, disposable medical supplies, to sterilization equipment.
Yes. All products we distribute have official distribution permits from the Indonesian Ministry of Health (Kemenkes RI) (AKD/AKL) and meet the applicable quality and safety standards.
Yes, we offer OEM system collaboration for partners who wish to market products under their own brand, in accordance with regulations and new distribution permit requirements.
Orders can be placed via: The company's official Email or WhatsApp, The official Website / e-commerce platform, Or through our sales team who is ready to assist you.
Certainly. We provide after-sales service, including equipment usage training, routine maintenance, and technical repairs by certified technicians.
Warranty claims can be submitted by attaching proof of purchase and a damage report. Our team will follow up according to the warranty terms of each respective product.
Yes, we can assist partners who wish to register their products with Kemenkes, both for new distribution permits and permit renewals.
Yes. We serve deliveries to all regions of Indonesia through various trusted logistics services with secure packaging in accordance with medical device standards.
We provide equipment usage training, both online and on-site, to ensure the devices are used correctly and safely.
You can contact us via: 📞 Phone: (024) 84313835, Email:admin01@bhinekamitrasejati.com